The Ballet Twins Studio - T&Cs

The Ballet Twins Group Classes and Private Classes Terms & Conditions; the boring bit but oh so important.

 Our Classes are supplied by The Ballet Twins Studio and Instructor associates of The Ballet Twins Studio and subject to the following express terms.
Interpretation & Variation In these Terms, “we”/ “us”/ “our” means The Ballet Twins Studio, and “you”/ “your”/ “yours” means you, the Client.

 We reserve the right to vary and revoke the Terms and Conditions from time to time when it may be considered necessary or desirable for the regulation of our services and the conduct/experience of Clients. Any such changes will be notified to Clients and, until revoked, will be binding upon Clients. 

Instabook System. We use the Instabook business management booking system (“System”) for online appointment scheduling, sales, resource and client management.
 The System may be accessed online, directly or via our website.

Class Packages
 Class Packages are credits that can be used to reserve a place in a Class. 

 Details of Class Packages and Credits and their validation are available via the website.

 Online payments are accepted by credit/debit card, or a positive Account balance can be used where applicable. Classes cannot be attended unpaid, and accounts cannot be settled after Class. We may use payment card details held on file with Instabook to clear a negative Account Balance or other monies owed.

 Class Packages are non-refundable and non-transferable, except as per the conditions below.

 Class Packages have varying lengths of validation depending on the Package purchased. See our website (Instabook) or your Receipt Notes for details.
 As published on the System and/or website, clients should note any Studio closure times to ensure that sufficient time is given to use any unexpired Class Packages, particularly over the Summer or Christmas/New Year. Expired Class Packages cannot be refunded or re-validated.

 By proceeding to make a Reservation with us using our online service, you confirm that you have read these Terms and agree to be bound by them.
 You can only reserve in advance with the pre-purchase of a Class Credit or Package.
 Reservations are made on a first-come, first-served basis, and where a Class meets its maximum capacity, we reserve the right to refuse admission.
 Reservations will be confirmed by email.

Attending without a Reservation
 You can only attend a Class with the pre-purchase of a Class Credit or Package.
 If the Class is full, you may join the Waiting List for a Class. After this time, you will be added directly to the Class list if there is space. 

Waiting List. If your chosen Group Class or Private Class is full at the time of booking, you will have the option to be added to a waiting list. If a place becomes available, you will be contacted by phone or email to confirm your place. By agreeing to join a class at any time prior to the commencement of the Class, you will then be subject to the same cancellation policy as detailed below; You will still be charged if you cancel outside the permitted cancellation windows.
 You cannot join a Waiting List that overlaps an existing reservation.

Cancellation by You
 All Private Classes are subject to a 12-hour cancellation policy, and if you fail to cancel before 12-hours of the commencement of your scheduled Class (“Early Cancel”), you will be charged the full amount as a “Late Cancel”. All Group Classes are subject to a 12-hour cancellation policy, and if you fail to cancel before 12-hours of the commencement of your scheduled Class (“Early Cancel”), you will be charged the full amount as a “Late Cancel”.
 If paying per Class, you will be charged the price of a Class. 
 Cancellations will be confirmed by email. 

Late Arrival 
 Classes start promptly at the scheduled time, so please arrive early to sign in and change if necessary. If you have not shown up within 5 minutes of the start time of your scheduled Class, you will be considered a Late Cancel and be charged the full Class fee but will not be permitted to participate in the Class. This ensures that those wishing to attend a Class without Reservation have the opportunity to take the Class. 
 The Class will be taken at the Instructor’s discretion if you arrive late, but you may not join a Class in any circumstances 10 minutes after commencement. This is for your safety and the experience of other participants.
 If you do not show up to your Reserved Class, you will automatically be charged as a Late Cancel as above.

Cancellation by Us
 Where we need to cancel and/or change the time of a Class, we will give as much notice as possible. In this instance, you will be contacted by email and your account re-credited accordingly.

Reservation Liability
 A binding contract is not formed until we accept your offer to make a reservation for a class or block of Classes. An offer will be deemed to have been accepted by us once you are in receipt of a reservation confirmation from us.
 Prices are subject to change at any time by us before we accept your reservation.
 All Classes are offered by us subject to availability.
 Notwithstanding the foregoing, we reserve the right to cancel all confirmed class reservations in the event of a genuine website error or inaccuracy. In the event of such cancellation, our only liability to you shall be to refund the price paid by you for your Class reservation or transfer you to a class at an alternative date and time, whichever you prefer.

Instructors & Assistants
 Instructors are subject to change due to scheduling or emergencies, and if another Instructor is scheduled into a Class, you are still responsible for keeping the Class if it is within 12-hours of the class time.
 Assistants may also be present at a Class to support Instructors or if in training.
Studio Opening Times will be published on our website, and we reserve the right to amend where necessary and will always endeavour to contact clients should this be in conflict with planned classes.

General Conduct
 Misconduct or behaviour that may cause injury or is considered offensive to others will result in immediate eviction from the Online Class or Studio and/or withdrawal of services.
 We reserve the right to refuse admission.
 Clients are required to follow the instructions of the Instructor at all times; this is for your safety and for the experience of others. Clients must ensure they are aware of and comply with the health, safety, security and other policies, procedures and rules of online classes and The Ballet Twins Studio Instructors.
 We cannot be held responsible for any injuries that may occur. We reserve the right to make alterations to the Class, Instructors and/or equipment, as well as to any ancillary facilities provided to Clients, without notice at our discretion will not be liable for any loss occasioned by such alterations except insofar as such loss is by law incapable of exclusion. 

General Fitness & Health. The Ballet Twins Studio are not responsible for any injuries that may occur within any of our classes/online classes lead by The Ballet Twins Studio or associate instructors. By agreeing to these Terms and Conditions, you hereby confirm that you have no health problems (including without limitation cardiac irregularities; spinal, bone, joint, tendon or ligament injuries; spells of dizziness; asthma (or another breathing difficulty); diabetes, epilepsy or any allergy) which may affect your participation in any sessions.
 Your sole responsibility is to notify The Ballet Twins Studio before attending any session of any circumstances affecting your health, which may be exacerbated through continued use of the of The Ballet Twins Studio online classes, which may have arisen or worsened since your last Class (if any).
 You are advised not to undertake strenuous physical activity without first seeking medical advice if you have concerns over your physical condition and wellbeing. If you have low/high blood pressure and/or cardiac irregularities, you should not attend Class. If there is any doubt, you should consult your doctor.
 We reserve the right to refuse access to anyone if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of Studio facilities/Online participation.

Email Communication
 We may, if a Client so wishes communicate with the Client by electronic mail (“email”). The Client consents to receive email communications from us by providing an email address to us, including notices pursuant to the Terms and Conditions. The Client also accepts the risk that email may not be a secure and confidential means of communication. We will not be liable for any loss or damage suffered as a result of communicating with a Client by email. 

Your Details
 Clients should notify us of any changes to the contact details provided on the Instabook System in order to be contacted in the event of late changes to the Class timetable and to be kept informed of promotions and special events. Clients can opt-out of promotional mailings at any time.

Qualifications and Insurance
 All Instructors hold public/Instructor liability insurance.

Force Majeure
 We shall not be liable to you or deemed to be in breach of these Terms because of any delay in performing or any failure to perform any of our obligations in relation to these Terms if the delay or failure was due to any cause beyond our reasonable control, including, but not limited to, Acts of God, explosion, flood, tempest, fire or accident, war or threat of war, riot, sabotage, insurrection, civil disturbance, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any government, parliamentary, or local authority, strikes, lockouts or other industrial action or trade disputes (whether involving our employees or those of any third party), I.T. viruses, difficulties in obtaining raw materials, labour, fuel, parts or machinery, power failure or breakdown in machinery.
Severability. If any part of these Terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable, then such part will be severed from these Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law. 

Entire Agreement
 These Terms, together with our order confirmation, constitute the entire agreement between the parties and shall have effect to the exclusion of any other memorandum, agreement, or understanding of any kind, whether oral or written, between the parties hereto and touching and concerning their subject matter.

 The Terms and Conditions will be governed by the laws of England and subject to the exclusive jurisdiction of the English courts. 

The Ballet Twins Studio. April 2021